Refund policy

Last updated: September 24, 2026

At Dysly, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review the return and refund policy below.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Shoes must be unworn and in their original condition.
  • Shoes may be tried on indoors to check size and fit, but they must not show signs of outdoor use.
  • The original shoe box and packaging should be included with the return.
  • The shoes must not have dirt, stains, excessive wear, or damage caused after delivery.
  • You must provide a valid proof of purchase or order number.

2. Size & Fit Returns

We understand that finding the right shoe size can sometimes be difficult.

If you receive the correct product but the size or fit is not suitable, you may request a return within the 30-day return period, provided the shoes meet our return condition requirements.

Customers are responsible for return shipping costs for size, fit, change-of-mind, or personal-preference returns.

3. How to Initiate a Return

Do not send your purchase to a manufacturer or any return address without contacting Dysly first.

To start a return:

  1. Contact us at support@dysly.store with your order number and reason for the return.
  2. Our support team will review your request.
  3. If the return is approved, we will provide the applicable return instructions.
  4. Securely package the shoes and follow the return instructions provided by our support team.

4. Return Address

Return instructions and the applicable return address will be provided after your return request has been reviewed and approved.

Please do not send a return to our business address unless specifically instructed by Dysly.

5. Return Shipping Fees & Restocking Fees

  • Wrong or Defective Items: If you receive the wrong product or the shoes arrive damaged or defective, please contact us. Where applicable, Dysly will provide a return shipping label at no additional cost.
  • Size, Fit, or Change of Mind: Customers are responsible for the applicable return shipping cost.
  • Restocking Fee: Dysly charges a $0.00 restocking fee on eligible returns.

6. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If you receive shoes that are damaged, defective, or different from what you ordered, contact us as soon as possible at support@dysly.store.

Please provide your order number and clear photos of the product and packaging when appropriate so that we can evaluate the issue and assist you.

7. Items That Cannot Be Returned

Returns may not be accepted if:

  • The shoes show signs of outdoor use or excessive wear.
  • The shoes are dirty, stained, damaged, or altered after delivery.
  • The original shoe box or packaging is missing where it is required for the return.
  • The return is requested after the 30-day return period.
  • The item was damaged due to improper use or care.

8. Refund Process

Once we receive and inspect your returned item, we will send you an email confirming receipt and notify you whether your refund has been approved or rejected.

If approved, your refund will be issued to the original payment method within 14 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

9. Contact Us

If you have questions about our return or refund process, please contact us:

Dysly

Email: support@dysly.store

Phone: +1 562-402-0617

Address: 13350 Dallas Pkwy, Dallas, TX 75240, United States

Support Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time